10 Best Contact Center Analytics Platforms in 2026, Compared

Quick comparison

The best contact center analytics platforms

#1

NICE CXone

Best for: Enterprise contact centers that want routing, Enlighten AI analytics and workforce tools in one platform

★★★★★★★★★★4.3/5 on G2 (1,730 reviews, checked Nov 2026)

Visit nice.com

Starting price$110/agent/month (Omnichannel Suite; Essential $135, Core $169, Complete $209, top tier $249)

Free planNo — demo on request

NICE CXone is the most complete platform in this list because it pairs omnichannel routing with Enlighten AI analytics and workforce tools in one login. The Omnichannel Suite starts at $110 per agent a month and covers voice and digital routing, recording and core reporting, while Interaction Analytics, quality management and workforce management arrive in the higher suites or as add-ons.

That bundling is both the strength and the catch: a team that wants the full analytics story pays $169 for Core or $209 for Complete, and the top tier at $249 adds AI agents plus a $0.25 per-session charge. Buy CXone when the contact center is large enough to use routing, analytics and workforce tools together; smaller teams get the same analytics cheaper elsewhere.

What we like

• The most complete bundle here: omnichannel routing, recording, quality and workforce tools plus Enlighten AI in one login
• Publishes its whole ladder — Omnichannel $110 to $249 at the top tier per agent a month — with monthly billing in arrears and no prepay
• Interaction Analytics scores every voice, digital and self-service interaction, not a sample
• Strongest fit for regulated teams: recording, compliance and workforce tools are built in, not bolted on

Watch out for

• Interaction Analytics is not in the $110 Omnichannel Suite — the full analytics story needs Core ($169) or Complete ($209)
• Reviewers report occasional call drops and glitches, and custom reports are hard to configure
• Billing is monthly in arrears with usage charges on top, so the seat price is not the whole bill

#2

Genesys Cloud CX

Best for: Mid-size and enterprise contact centers that want speech and text analytics bundled into the platform price

★★★★★★★★★★4.4/5 on G2 (1,584 reviews, checked Nov 2026)

Visit genesys.com

Starting price$75/user/month (CX 1, billed annually; CX 2 $115, CX 3 $155, CX 4 $240)

Free planNo — demo on request (no free trial)

Genesys Cloud CX is the cheapest way into an enterprise-grade analytics platform: CX 1 costs $75 per user a month billed annually and already includes voice routing, recording, analytics and reporting, plus Agent Copilot, predictive routing and virtual agents. Speech and text analytics are in the platform from the start, so a team does not need a separate analytics purchase to see what customers actually said.

The trade-offs are the floor and the add-ons. Genesys enforces a $2,000 monthly minimum, which rules out teams under about 27 agents, and full workforce engagement waits for CX 3 at $155. But for a mid-size or enterprise floor, CX 1 and CX 2 cover the analytics job at a lower seat price than NICE or Five9, with a clear upgrade ladder when the team grows.

What we like

• Cheapest enterprise suite here: CX 1 at $75/user/month billed annually, with speech and text analytics in the platform
• Agent Copilot, predictive routing and virtual agents are included from CX 1, not held for the top tier
• Named, concurrent and hourly licensing models, so shift teams can share seats instead of buying one per agent
• Four published tiers ($75–$240) make the upgrade path clear before any sales call

Watch out for

• A $2,000 monthly minimum spend shuts out very small teams — about 27 agents on CX 1
• Speech and text analytics are an add-on on CX 1 and CX 2; full WEM waits for CX 3 at $155
• Reviewers say reporting could be more flexible and administration takes time to learn

#3

Talkdesk

Best for: Mid-market contact centers that want industry-specific workflows and CX automation without enterprise pricing

★★★★★★★★★★4.4/5 on G2 (2,602 reviews, checked Nov 2026)

Visit talkdesk.com

Starting price$85/user/month (Digital Essentials; Voice Essentials $105, Elite $165)

Free planYes — Talkdesk Express (free, 25 licences, US & Canada small business)

Talkdesk fits the middle of the market: Digital Essentials starts at $85 per user a month with CX automation, digital engagement, live dashboards and quality management included, and Voice Essentials at $105 adds the voice channel with speech recognition and voicemail transcription. The Elite plan at $165 combines both with workforce management, and the Industry Experience Clouds at $225 add pre-built workflows for healthcare, banking and retail.

The catch is the split: neither Essentials plan covers both voice and digital, so a true omnichannel team pays Elite prices. Prices also assume a three-year commitment, and telecom charges sit outside the seat price. Buy Talkdesk when the contact center needs industry-shaped workflows and a clean interface; buy Genesys when the lowest enterprise seat price matters more.

What we like

• CXA automation, live dashboards and quality management are included from the $85 Digital Essentials plan
• Industry Experience Clouds ($225) ship pre-built workflows for healthcare, banking, retail and more
• A free Express tier (25 licences) lets small US and Canadian teams start without paying
• Highest ease-of-use scores in this list on G2, with quick setup praised across 2,602 reviews

Watch out for

• The $85 Digital Essentials plan has no voice and the $105 Voice Essentials plan has no digital — omnichannel needs Elite at $165
• Prices are based on a minimum three-year commitment, and telecom and usage fees sit outside the seat price
• Reviewers say some advanced reporting is hard to find and simple customizations are missing

#4

Five9

Best for: Large voice and outbound contact centers that run 50+ seats and want dialers plus analytics

★★★★★★★★★★4.1/5 on G2 (625 reviews, checked Nov 2026)

Visit five9.com

Starting price$119/seat/month (Digital, digital channels only; Core with voice $159/seat/month; 50-seat minimum)

Free planNo — demo on request

Five9 is built for high-volume voice: the Core plan at $159 per concurrent seat a month pairs inbound and outbound voice with predictive, progressive and power dialers, and every plan includes AI Summaries, live transcription and AI Insights. Concurrent licensing means shift teams share seats instead of buying one per named agent, which suits floors that run around the clock.

Two numbers decide whether Five9 fits. The 50-seat minimum means a five-agent team still pays for 50 seats — about $7,950 a month on Core — and full interaction analytics sit on the higher Plus, Pro and Enterprise tiers, which are custom-quoted. Buy Five9 for outbound sales or collections at scale; a small inbound team gets more analytics per dollar from Talkdesk or Genesys.

What we like

• AI Summaries, live transcription and AI Insights are included from the $119 Digital plan
• Predictive, progressive and power dialers plus blended inbound and outbound suit high-volume voice teams
• Concurrent-seat licensing lets shift teams share seats instead of buying one per named agent
• Lets buyers pick their WEM vendor — Five9, Verint or Calabrio — instead of forcing one stack

Watch out for

• A 50-seat minimum applies to every plan, so a five-agent team still pays for 50 concurrent seats
• Interaction analytics sit on the higher tiers — Digital and Core cover AI summaries and insights, not full analytics
• Reviewers report call quality issues and billing disputes, and contracts run a standard 36 months

#5

Observe.AI

Best for: Regulated voice contact centers with 100+ agents that want automated QA and coaching on every call

★★★★★★★★★★4.6/5 on G2 (261 reviews, checked Nov 2026)

Visit observe.ai

Starting priceCustom quote (no published pricing)

Free planNo — demo on request

Observe.AI is a pure conversation-intelligence platform: it transcribes and auto-scores 100% of calls, chats and emails, then turns the scores into coaching plans and compliance flags without a human sampling 1–3% of interactions. Its 4.6/5 G2 score is the highest in this list, with ease of use and automated QA the most-cited strengths, and its Real-Time AI coaches agents while the customer is still on the line.

The price is the barrier: Observe.AI publishes no number at all, its pricing page returns a 404, and buyers report a 100-seat minimum with annual contracts in the $60,000–$180,000-a-year range. Its AWS Marketplace listing prices one module at $828 per agent a year, which is a module price, not the platform. Buy it when QA automation is the job and the floor is large enough to justify a sales-led purchase.

What we like

• Analyzes 100% of interactions and auto-scores every call, chat and email for QA instead of sampling 1–3%
• Highest G2 score in this list at 4.6/5, with ease of use and automated coaching the most-cited strengths
• Built for regulated teams: automated compliance-risk detection, audit logging and sensitive-data detection
• Real-Time AI coaches agents live on the call, not only in post-call reviews

Watch out for

• No published pricing — the vendor's pricing page returns a 404 and every quote comes from sales
• A 100-seat minimum and an annual commitment shut out small teams entirely
• Transcription accuracy is the most-cited complaint across G2 reviews

#6

Calabrio ONE

Best for: Contact centers that want quality management, analytics and workforce scheduling in one suite

★★★★★★★★★★4.5/5 on G2 (394 reviews, checked Nov 2026)

Visit calabrio.com

Starting priceCustom quote (no published pricing)

Free planNo — demo on request

Calabrio ONE is the all-in-one QA suite: call recording, quality management, speech analytics, forecasting and scheduling live in one system, and its AI forecasting predicts staffing needs in 15-minute intervals from historical and real-time trends. Voice-of-the-customer analytics pull calls, chats, surveys, emails and social posts into a single view, so managers see the whole customer story in one place.

The price is a sales conversation, not a rate card — Calabrio publishes nothing, and third-party figures put entry near $75 per agent a month. Reviewers also warn that the reporting tools are complex and performance slows on large datasets. Buy Calabrio ONE when the team wants QA, analytics and scheduling from one vendor; buy a pure analytics specialist when scheduling already lives elsewhere.

What we like

• One suite covers call recording, quality management, speech analytics, forecasting and scheduling
• AI forecasting predicts staffing needs in 15-minute intervals from historical and real-time trends
• Highest ease-of-use scores among the specialists here, with support quality praised across 394 G2 reviews
• Voice-of-the-customer analytics pull calls, chats, surveys, emails and social posts into one view

Watch out for

• No published pricing — every quote comes from a sales call, and third-party figures put entry near $75/agent/month
• Reviewers say the reporting tools are complex and performance slows on large datasets
• Implementation and training add cost and time before the analytics pay off

#7

Cresta

Best for: Large enterprise contact centers that want real-time agent coaching during live calls

★★★★★★★★★★4.3/5 on G2 (46 reviews, checked Nov 2026)

Visit cresta.com

Starting priceCustom quote (no published pricing)

Free planNo — demo on request

Cresta coaches agents while they talk: its real-time prompts reach the agent in under 200 milliseconds, suggesting next steps and flagging risks before the call ends, and the same platform scores conversations after the fact and runs coaching plans through Cresta Director. Reviewers credit it with lifting mid-performing agents, and its Ocean-1 model is trained on customer interactions rather than generic language.

The cost is enterprise-shaped: no published price, a pricing page that returns a 404, and AWS Marketplace listings that put Agent Assist at $150,000 a year for up to 100,000 calls or 125,000 chats. The AI also needs a dedicated person to tune it to the team's call methodology. Buy Cresta for a large floor that wants live coaching; smaller teams get post-call QA cheaper from Observe.AI or Calabrio.

What we like

• Real-time coaching prompts reach agents in under 200 milliseconds during live calls
• One platform covers real-time agent assist, AI virtual agents and post-call conversation intelligence
• Reviewers credit it with lifting mid-performing agents — one cites 'B players rising up the ranks'
• Runs on its own Ocean-1 model trained on customer interactions, and integrates with Genesys, Five9 and Zendesk

Watch out for

• No published pricing — the vendor's pricing page returns a 404 and sales quotes every deal
• The AI needs a dedicated person to tune it to the team's call methodology, and setup can take months
• Reviewers report inconsistent transcription accuracy and suggestions that miss context

#8

CallMiner Eureka

Best for: Regulated mid-size and enterprise contact centers that need the deepest root-cause analysis

★★★★★★★★★★4.5/5 on G2 (230 reviews, checked Nov 2026)

Visit callminer.com

Starting priceCustom quote (no published pricing; priced by users or interaction volume)

Free planNo — pilot program on request

CallMiner Eureka is the deepest analytics tool in this list: it analyzes 100% of voice, chat, email and social interactions for root causes, trends, emotion and sentiment, then pairs the analysis with QA scorecards, redaction and compliance monitoring in one platform. The RealTime module adds live prompts and next-best-action guidance during the call, and it has led G2's Speech Analytics category for ten straight quarters.

The floor is the filter: CallMiner's own pricing page says its subscription models scale from midsize teams above 60 agents to global enterprises, and it publishes no dollar price at all. Reviewers also note a learning curve and setup complexity. Buy Eureka when the question is why customers call, not just how agents scored; buy Observe.AI when automated QA matters more than root-cause depth.

What we like

• Deepest analytics in this list: root-cause analysis, trend detection and emotion scoring across every channel
• Analyzes 100% of conversations and pairs QA scoring with speech analytics and redaction in one platform
• RealTime module coaches agents live with next-best-action prompts during the call
• G2 Leader in Speech Analytics for 10 consecutive quarters, with the strongest support scores here

Watch out for

• No published pricing — its pricing page redirects and the pricing FAQ holds no dollar figure
• Built for teams above 60 agents, so smaller contact centers cannot buy in at all
• Reviewers note a learning curve, setup complexity and a high initial price tag with add-ons

#9

Verint

Best for: Large enterprises that want speech analytics tied to workforce engagement and voice-of-customer surveys

★★★★★★★★★★4.4/5 on G2 (89 reviews, checked Nov 2026)

Visit verint.com

Starting priceCustom quote (no published pricing)

Free planNo — demo on request

Verint is the veteran of this list: its speech and text analytics process every call for sentiment, trends and compliance risk, and the same platform carries workforce engagement, quality management and voice-of-the-customer surveys, so analytics sit next to scheduling and feedback instead of in a separate tool. Six AI bots automate quality checks, coaching, scheduling and self-service on top of the analytics.

The price is fully quote-gated — Verint publishes no number anywhere on its own site, and every product path ends at a demo request. Reviewers also cite a steep learning curve, an interface that feels dated, and transcription accuracy as the most common weakness. Buy Verint when a large enterprise wants analytics, workforce tools and surveys from one vendor; smaller teams will find the specialists faster to deploy.

What we like

• Speech and text analytics process every call for sentiment, trends and compliance risk
• Pairs analytics with workforce engagement and voice-of-customer surveys in one enterprise platform
• Strongest fit for banks, healthcare and government teams with strict compliance needs
• Six AI bots automate quality, coaching, scheduling and self-service alongside the analytics

Watch out for

• No published pricing anywhere on the vendor's site — every product path ends at a demo request
• Enterprise-scale cost and complexity: reviewers cite a steep learning curve and an interface that feels dated
• Transcription accuracy is the most-cited weakness, with accent recognition flagged by reviewers

#10

Freshdesk

Best for: Small support teams that want ticket analytics and a low seat price before buying a specialist

★★★★★★★★★★4.4/5 on G2 (3,761 reviews, checked Nov 2026)

Visit freshdesk.com

Starting price$19/agent/month (Growth, billed annually; $23 billed monthly; Pro $55, Enterprise $89)

Free planYes — free program (2 agents, 6 months, classic product only)

Freshdesk is the cheapest entry in this list and the easiest to start: Growth costs $19 per agent a month billed annually and covers the shared inbox, customer portal, knowledge base and automations, with custom dashboards and reporting arriving on Pro at $55. A team can connect its support email and be answering tickets the same afternoon, with no implementation project and the largest review base here — 3,761 G2 reviews at 4.4/5.

The analytics are lighter than the specialists: Freddy AI Insights, the root-cause and proactive-alert layer, needs Enterprise at $89, and the Freddy AI Copilot costs $29 per agent a month on top of Pro or Enterprise, pushing the real seat price to $84–$118. Buy Freshdesk when the team is small and ticket analytics are enough; move to a specialist when call scoring and coaching become the job.

What we like

• Cheapest entry in this list at $19 per agent a month billed annually, with a free program for 2 agents
• Largest review base here — 3,761 G2 reviews at 4.4/5 — with ease of setup the most-cited strength
• Custom dashboards and reporting arrive on Pro at $55, and skill-based routing on Enterprise at $89
• A team can be answering tickets the same afternoon, with no implementation project

Watch out for

• Analytics are lighter than the specialists here — Freddy AI Insights needs Enterprise at $89
• Freddy AI Copilot costs $29 per agent a month on top of Pro or Enterprise, so the real seat price is $84–$118
• Omnichannel support (chat, messaging, voice) is sold as Freshdesk Omni from $29, not in the $19 plan

The best contact center analytics platforms turn every call, chat and email into something a manager can act on — a QA score, a coaching note, a compliance flag or a trend worth fixing. The ten tools below are ranked by fit for the most common buyer, a mid-size contact center that wants to stop sampling 1–3% of calls and start seeing all of them, and every price was checked against the vendor's own pricing page on November 10, 2026.

How to choose the best contact center analytics platforms

• Check coverage first. The specialists here analyze 100% of interactions; some suites only do that on higher tiers. A sampled score can miss the one call that costs a customer.
• Match the tool to the channel mix. Voice-heavy floors need speech analytics and transcription accuracy; chat- and email-heavy teams need interaction analytics that cover every channel in one view.
• Ask what the entry tier actually includes. On NICE and Five9, the full analytics story sits above the starting price. On Genesys and Talkdesk, the core AI analytics are in from the entry plan.
• Count the minimums. Five9 needs 50 seats and Genesys a $2,000 monthly minimum, so a small team pays for capacity it will never use. Check the floor before the seat price.
• Test transcription on your own calls. Accuracy is the most-cited complaint for Observe.AI, Cresta and Verint alike. Run a trial or pilot on real recordings with accents and product names before signing.
• Decide suite or specialist. Suites bundle routing and analytics in one bill; specialists layer onto the platform you already run. If the routing works, do not replace it just to get analytics.

Analytics tell you what customers said, but they do not bring in new customers on their own. If the contact center serves local customers who never find the business in search, our local SEO service covers that side. And once the team starts collecting happy-customer feedback, the free Google review link generator turns it into a one-tap review link for the front desk.

Whatever you shortlist, run it on real calls before you pay. The trials and pilots in this list run 14 days to a few weeks, which is long enough to score a real batch of calls, check transcription against the recordings and see whether the coaching notes actually help agents. Check two things in the trial: that the platform scores 100% of the calls you feed it, and that the dashboards make sense to a supervisor who has never used the tool.

Contact center analytics pricing: what you will actually pay

Take a 50-agent contact center. On list prices, the seat bill is $950 a month on Freshdesk Growth ($19 a seat), $3,750 on Genesys CX 1 ($75), $4,250 on Talkdesk Digital Essentials ($85), $5,500 on NICE Omnichannel Suite ($110) and $7,950 on Five9 Core ($159 a concurrent seat). The five custom-quote tools — Calabrio, Observe.AI, Cresta, Verint and CallMiner — have no list price to multiply, so their cost comes from a sales quote, not a rate card.

Over a year, that is $11,400 on Freshdesk Growth, $45,000 on Genesys CX 1, $51,000 on Talkdesk Digital Essentials, $66,000 on NICE Omnichannel Suite and $95,400 on Five9 Core. The same 50 people cost nothing extra to license on the custom-quote tools until the quote arrives — which is exactly the budgeting problem with them: the seat price is only the first line of the bill, and implementation, AI usage and add-on modules sit outside it.

Three costs sit outside every number above. First, the AI add-ons: Freshdesk Copilot adds $29 per agent a month, so a 50-agent team on Pro with Copilot pays $4,200 a month, not $2,750. Second, the seat minimums: Five9's 50-seat floor means a five-agent team still pays $7,950 a month on Core, and Genesys' $2,000 monthly minimum means a ten-agent team pays $2,000, not $750. Third, the tier jump: NICE Interaction Analytics and Five9's full analytics live above the entry tier, so a team that buys the headline price and then needs the analytics pays for the upgrade too.

Know the difference: speech analytics vs interaction analytics vs QA

The confusion in this category is the three overlapping labels, not the feature lists. Speech analytics covers voice calls only: it transcribes the audio, then scores keywords, sentiment, silence and talk time on the phone. Interaction analytics covers every channel — voice, chat, email, SMS and social — in one view, so a customer who calls, then chats, then emails shows up as one story instead of three separate tickets. QA is the layer on top: scoring agents against a scorecard, whether a human reviewer or an AI does the scoring.

The three labels map to different products. CallMiner and Verint are strongest on speech analytics: deep transcription, root-cause analysis and emotion scoring on voice. NICE Interaction Analytics and Genesys speech and text analytics are the interaction-analytics play inside the suites. Observe.AI, Calabrio and Cresta are QA-first: they auto-score every conversation, then turn the scores into coaching plans and compliance flags.

The buying mistake is paying for one label and expecting another. A team that buys speech analytics and then asks it to score chats will be disappointed; a team that buys a QA tool and expects root-cause trend analysis will be too. Name the job first — transcribe calls, see every channel, or score agents — then buy the label that matches it.

Quick comparison: tool type by need

Mistakes to avoid

• Buying the headline price, then finding analytics cost extra. NICE Interaction Analytics and Five9's full analytics sit above the entry tier, and Freshdesk Copilot adds $29 a seat. Price the tier that has the analytics, not the cheapest tier.
• Ignoring the seat minimum. Five9 needs 50 seats and Genesys a $2,000 monthly minimum, so a small team pays for capacity it never uses. A five-agent team on Five9 Core pays $7,950 a month.
• Sampling when you think you are seeing everything. Some suites score a sample on the entry plan. Confirm 100% coverage in writing before signing, or the worst calls will be the ones nobody scores.
• Trusting transcription you have not tested. Accuracy is the top complaint for Observe.AI, Cresta and Verint. Run your own recordings — with accents, product names and background noise — through the trial or pilot first.
• Replacing a working platform to get analytics. The specialists layer onto Genesys, Five9, NICE, Talkdesk and Zendesk. If the routing works, add analytics on top instead of migrating the whole contact center.

How we chose

We checked each vendor's own pricing page on November 10, 2026 and recorded the starting price exactly as shown. Genesys and Five9 were read directly on their pricing pages today; NICE's $110 Omnichannel Suite comes from its own pricing page as crawled 16 hours ago, and Talkdesk's $85 Digital Essentials from its own comparison page as crawled 2 days ago, both cross-checked against G2's vendor-supplied pricing listings. Freshdesk's $19, $55 and $89 figures were last read on Freshworks' own pricing page on November 3, 2026 and match G2's vendor-supplied listing opened today. Calabrio, Observe.AI, Cresta, Verint and CallMiner publish no price — their pricing pages return 404s or redirects, so they are listed as custom quotes, and the AWS Marketplace figures quoted for Observe.AI ($828 per agent a year for one module) and Cresta ($150,000 a year for Agent Assist) are marketplace listings, not vendor-page prices, and are not used as starting prices. A third-party $75-per-agent figure for Calabrio was not used for the same reason. Ratings come from G2 pages opened on November 10, 2026; Verint's rating covers its Speech and Text Analytics product, and Calabrio's 4.5/5 from 394 reviews is the freshest G2 figure — older G2 comparison tables showed 4.4/5 from 435. We ranked the tools by fit for the most common buyer — a mid-size contact center that wants to see every interaction — not by brand size. No vendor paid for a place in this list, and none of the links here are affiliate links.

What to do next

Start with the coverage question: do you need 100% of interactions scored, or is a sample enough? Then take the trial or demo of your top pick and run a real batch of calls through it — score them, read the transcripts against the recordings and check the dashboards make sense to a supervisor. If the analytics look right and the seat minimums fit your team, you have your tool. Once your tools are in place, find out what's holding your rankings back.

Sources we checked (20)

• Genesys pricing — genesys.com/pricing (checked November 10, 2026)
• NICE CXone pricing — nice.com/pricing (checked November 10, 2026)
• Five9 pricing — five9.com/pricing (checked November 10, 2026)
• Talkdesk pricing — talkdesk.com/pricing (checked November 10, 2026)
• Freshdesk pricing — freshdesk.com/pricing (last read November 3, 2026; G2 vendor-supplied listing checked November 10, 2026)
• Calabrio pricing — calabrio.com (no published pricing; checked November 10, 2026)
• Observe.AI pricing — observe.ai (no published pricing; pricing page returns 404; checked November 10, 2026)
• Cresta pricing — cresta.com (no published pricing; pricing page returns 404; checked November 10, 2026)
• Verint pricing — verint.com (no published pricing; checked November 10, 2026)
• CallMiner pricing — callminer.com (no published pricing; checked November 10, 2026)
• NICE CXone on G2 — 4.3/5, 1,730 reviews (checked November 10, 2026)
• Genesys Cloud CX on G2 — 4.4/5, 1,584 reviews (checked November 10, 2026)
• Talkdesk on G2 — 4.4/5, 2,602 reviews (checked November 10, 2026)
• Five9 on G2 — 4.1/5, 625 reviews (checked November 10, 2026)
• Observe.AI on G2 — 4.6/5, 261 reviews (checked November 10, 2026)
• Calabrio ONE on G2 — 4.5/5, 394 reviews (checked November 10, 2026)
• Cresta on G2 — 4.3/5, 46 reviews (checked November 10, 2026)
• CallMiner Eureka on G2 — 4.5/5, 230 reviews (checked November 10, 2026)
• Verint Speech and Text Analytics on G2 — 4.4/5, 89 reviews (checked November 10, 2026)
• Freshdesk on G2 — 4.4/5, 3,761 reviews (checked November 10, 2026)